Dossalis › Terms

Terms of service

Last updated: 20 September 2026

What exactly you contract, what it costs, how to cancel and what happens to your documents if you leave. Written to be read before paying, not after.

By creating your account you accept what is here, including on the free plan, and you accept it again if you move to a paid plan. Who is behind Dossalis and what we guarantee and what we don't is in the legal notice.

1. Who provides the service

Oscar Escanez Abad, tax number 23302634T, registered at Calle Trece de Septiembre, n.º 10, 1.º, 30310 Cartagena (Murcia), España. Contact: info@dossalis.com.

2. What you are subscribing to

Dossalis is a documentary control service for distributors and importers of medical devices, under Articles 13 and 14 of Regulation (EU) 2017/745. It is delivered online and consists of access to a panel where documentation is recorded and kept current, plus the alerts, verification records and reports generated from it.

There are three plans:

• Free: one establishment and up to ten products, with the checklist, the registers, the shared library, the mock inspection, the certificates and the inspection folder. Expiry warnings and regulatory updates are shown in the panel, but do not arrive by email. It has no cost and no minimum term, and it does not include the availability commitment of section 6.
• Base: one establishment, unlimited products and email alerts.
• Multi: the same as Base for up to three establishments under the same holder, each with its own panel.

To be clear: the service organises, reminds and documents. It issues no official certificate and no certificate of conformity, does not represent the client before any authority and does not replace an adviser. Final responsibility for compliance lies with the user company.

Verification records. From the panel you can issue PDF records of what you have checked about a product and save the inspection folder for the day, each one with a code. You issue them yourself, with the data you have entered, and their first line states that they are not a certificate of conformity. Whoever has the code can check on dossalis.com the business name, the date, the type of document and its hash, and nothing more.

3. Prices and billing

The prices that apply are those published on the pricing page at the time you subscribe. They are shown excluding VAT; the applicable tax is added on the invoice. Paid plans are charged in advance, each month or each year depending on what you choose, and renew automatically for equal periods. Annual billing is equivalent to ten monthly payments.

Payment is by card through a certified gateway. We never have access to the card number. The invoice for each charge is issued electronically and stays linked in the panel, under “My plan”.

If a charge is declined, the gateway retries it for seven days and nothing changes in the meantime. If it is still unpaid after that, the account moves to the free plan: nothing is deleted, but the paid features stop working until you settle it.

4. Term, cancellation and closing the account

There is no minimum term. You can cancel a paid plan whenever you like from the panel (“My plan” → “Change plan or card, or cancel”) or by writing to info@dossalis.com. Cancellation takes effect at the end of the period already paid for, the next one is not charged, and the account then continues on the free plan with everything you had. The current period is not refunded pro rata, except under the withdrawal right below.

If you want to close the account entirely, do it from “My plan” → “Close my account” or by writing to info@dossalis.com. Download your data first: medical device regulation requires you to keep this documentation for years even if you stop using Dossalis.

A free account nobody logs into for twenty-four months is closed, after we warn you by email thirty days ahead; logging in once is enough to keep it open.

5. Right of withdrawal

If you subscribe as a consumer, that is outside any business or professional activity, you have fourteen calendar days to withdraw without giving reasons, under Spanish Royal Legislative Decree 1/2007. Just tell us at info@dossalis.com.

Because this is a digital service supplied immediately, if you expressly ask to start using it before those fourteen days are up and you do use it, you lose the right of withdrawal once the service has been fully performed, and in any case the part already supplied is deducted. We state this at the point of subscription.

Most of our clients subscribe as a business or professional, in which case this right does not apply.

6. Availability

Our monthly availability target is 99.5%, excluding scheduled maintenance windows, which are announced at least twenty-four hours ahead. If in a calendar month availability falls below that target through our fault, you may claim a credit of 10% of that month's fee.

7. Your data and your documents

The documents and data you upload remain yours. You can take them with you at any time from the panel with “Download everything”: the inspection folder, the registers as spreadsheets, the verification records and every supporting document, in a ZIP. If you close the account, we keep them for thirty days in case you return and then delete them permanently; they disappear from backups within ninety days at most from closure.

Personal data processing is governed by the privacy policy.

8. Fair use

The account is for one company. The holder may give access to the people on their team who need it, at no cost per person and each with their own access, but not resell the service or share access with unrelated third parties. Automated extraction of content and use of the service to build a competing one are also not permitted.

9. Liability

We are liable for direct loss arising from our own breach, capped at the amount invoiced over the preceding twelve months. We are not liable for lost profit or for penalties imposed by an authority, since compliance depends on the information the client enters and on decisions outside our control. None of this limits liability that the law does not allow to be excluded.

10. Changes to terms or price

If we change these terms or the price we will email you thirty days beforehand. If the change does not suit you, you can cancel before it takes effect at no cost.

11. Complaints, governing law and disputes

You can complain by writing to info@dossalis.com; we reply within one month at most. These terms are governed by Spanish law. If you are a consumer you may turn to an accredited alternative dispute resolution body or to the consumer arbitration board of your region. The European online dispute resolution platform is no longer available: it stopped accepting complaints on 20 March 2025 and Regulation (EU) No 524/2013, which created it, was repealed on 20 July 2025 by Regulation (EU) 2024/3228. If you subscribe as a business, the parties submit to the courts of the provider's domicile.

12. Data processing agreement (article 28 GDPR)

For the personal data you enter in the panel, your company is the controller and Dossalis is its processor. This section is the processing agreement required by article 28.3 of Regulation (EU) 2016/679, and it is accepted when the account is created.

• Subject matter, nature and purpose: hosting, organising, consulting and presenting in reports the data you enter, to provide you the service described in section 2.
• Duration: the life of the account. On closing it, the data is deleted after thirty days and disappears from backups within ninety at most; before that you can take it with you with “Download everything”.
• Types of data and data subjects: identifying and professional contact details of the people on your team, your suppliers and your professional customers. No special categories: the panel is not designed for health data and we ask you not to enter it.
• Instructions: we process the data only to provide the service and following your instructions, which are these terms and what you do in the panel. If an instruction seemed to us contrary to the regulation, we would tell you.
• Confidentiality: whoever processes data on our behalf is bound to keep it confidential.
• Security: we apply the measures described in section 7 of the privacy policy.
• Sub-processors: you authorise us to use one hosting provider and one outbound email provider, both processing within the European Economic Area and under the same obligations we assume here. If we change or add one, we give you thirty days' notice; if you disagree, you can close the account at no cost.
• Assistance: we help you meet data subjects' rights and your obligations on security, impact assessment and notification. If we suffer a security breach affecting your data, we tell you without undue delay and, in any case, within a maximum of 48 hours of becoming aware of it, with the information available to us.
• Demonstrating compliance: we give you the information needed to demonstrate it and allow reasonable audits, with notice and at your cost.

This translation is provided for convenience. The contract is governed by Spanish law and, if there is any discrepancy, the Spanish version prevails.